Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through www.apaalliance.com, operated by APA Alliance LTD.
Company name: APA Alliance LTD
Company number: 16859213
Country of registration: England and Wales
1. Shipping Destinations
We currently ship to selected countries in Europe and to the United States.
If your country is not available at checkout, it means we currently do not offer shipping to that location.
2. Shipping Cost
We offer free standard shipping to our available shipping destinations, unless otherwise stated at checkout.
Free shipping refers to the transportation cost only. It does not include any customs duties, import taxes, VAT, sales tax, brokerage fees, or other charges that may be applied by the destination country.
3. Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not usually processed or shipped on weekends or public holidays.
During busy periods, seasonal sales, supplier delays, or high-demand periods, processing times may take longer than usual.
4. Estimated Delivery Time
Estimated delivery times are:
Europe: 7–20 business days
United States: 7–20 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs checks, courier delays, public holidays, incorrect delivery information, or circumstances outside our control.
5. Tracking Information
Once your order has been shipped, we will provide tracking information where available.
Please note that tracking updates may take a few days to appear after shipment.
6. Customs, Duties and Taxes
Orders shipped internationally may be subject to customs duties, import taxes, VAT, sales tax, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer, unless clearly stated otherwise at checkout.
APA Alliance LTD is not responsible for delays caused by customs procedures or unpaid import charges.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, lost, returned, or delivered to the wrong address because incorrect information was provided, APA Alliance LTD may not be able to offer a refund or free replacement.
If you notice an error in your shipping address, please contact us as soon as possible at:
apaalliance.ltd@gmail.com
We cannot guarantee that changes can be made after an order has been processed or shipped.
8. Lost, Delayed or Damaged Orders
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at:
apaalliance.ltd@gmail.com
Please include your order number, full name, shipping address, and any relevant photos if the item arrived damaged.
We will review the issue and work with the courier or supplier where necessary.
9. Failed Delivery or Returned Packages
If a package is returned to us or our supplier because of an incorrect address, failed delivery attempt, refusal to pay import charges, or failure to collect the package, additional shipping fees may apply.
Refunds in these cases may exclude shipping-related costs and any non-recoverable fees.
10. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
APA Alliance LTD
Company number: 16859213
Email: apaalliance.ltd@gmail.com
Website: www.apaalliance.com